Koi Health Information: Medications

Shipping:

We offer FREE SHIPPING ON ORDERS OVER $50!

Items less than 150 pounds usually ship UPS. Large items considered 'oversize' by UPS are charged according to their size, not weight.

Large and/or heavy items are shipped motor freight. Trucking companies charge an extra charge when delivering to residential addresses. The customer will be advised of the shipping charges before the product is shipped. We offer FREE SHIPPING ON ORDERS OVER $50.

Payment:

Payment will be by credit card. Alpine accepts Visa, MasterCard and Discover.

Pricing:

Prices are listed on the product without the shipping charges. All orders will be shipped in an appropriate box to minimize the number of packages and also keep the shipping costs down as much as possible. The pricing on our web site is continually updated and should reflect the current price for the product. However, prices are subject to change without notice.

Returns:

All returns will need an RA# (return authorization) number along with a copy of the receipt to receive credit for the product. All warranties will be limited to the manufacturer's warranty restrictions. Credit for the product will be issued once the product is received, inspected and authorized. Product must be returned in the original packaging and not used. Any product that has been used will not be credited. The customer is responsible for all shipping cost to return the product to Alpine Koi & Homescapes or the manufacturer.

Damage in Transit:

Upon receipt of the product, the customer must inspect for damages and add "not for hidden damages" if the package was not opened and inspected when signing for the goods. If damage was found upon inspection a claim must be made with the shipper.